If you've ever had a website hosting account in the past or you've dealt with any kind of online service, you are probably aware from your own experience that for a lot of things it's better to talk to a live person on the phone than to exchange tickets or e-mail messages. If you want to find out more about a particular service before you decide to buy it or if something small-scale has to be made, for instance, it is really easier and a lot faster to get it done real-time. When you can talk with representatives by phone, it is also very likely that you are working with an actual website hosting provider, not a reseller. The type of support that you can get on the phone may differ between different suppliers - from common matters to dedicated tech support. Typically most of the providers offer pre-sales assistance and first level telephone support, while more complicated technical matters are managed through email or tickets.

Phone Support in Website Hosting

If you choose to take advantage of one of our website hosting, you can connect with our customer support team over the telephone for 14 hours per day. We will assist you in choosing the best plan for your websites because we think that it is better to discuss these issues with a live person. If you already have an account, we're able to help you with any kind of sales/billing questions and / or general issues, even with some tech matters which do not need a long time or escalation to an administrator because it is better to open a support ticket for time-consuming problems so as to have the correspondence in a single place. We now have telephone numbers in the US, the UK and Australia, so you can call the one you prefer and talk with one of our representatives.

Phone Support in Semi-dedicated Servers

If you need additional info about the semi-dedicated servers that we provide, you have the option to call any of the three support lines that we have around the globe - in the United States of America, the UK and Australia. Thus, you can check in advance whether our services are suitable for your websites. In case you're already our customer and you have a semi-dedicated account, you will be able to reach us on the phone for 14 hours every day about any billing or general issues. For entirely tech matters you will be able to use our ticketing system to get in touch with our tech support because someproblems simply require extra time to be dealt with, but we will assist you over the phone with quite a few minor tech problems as well, saving you efforts and time.