One-Hour Response Guarantee in Website Hosting
Our website hosting offer a 1-hour reply guarantee, which goes to say that irrespective of what inquiry or problem you may have, we’ll always be there to lend you a helping hand. Actually, it rarely takes more than half an hour to get an issue fixed or a query answered, and this is valid for both technical and sales matters. Our customer support team members will be at your service 24-7, even on official holidays and weekends, which goes to say that you will get instant assistance at any time. We realize how valuable time can be, so by the time we respond to your ticket or email, we’ll have examined the issue and, if we haven’t come up with a solution, we’ll provide you with more details on what you have to do on your end – when the situation requires it. With our support service, you can be sure that there will be somebody to help you momentarily, regardless of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Due to the fact that we are aware of how vital it is to get quick help, we guarantee that you’ll never need to wait around for more than an hour to receive a reply to any ticket that you send via your semi-dedicated server Control Panel. As a matter of fact, you’ll seldom need to wait for more than twenty to thirty minutes and this is valid for any question regardless of what its nature is – general, technical or billing. Moreover, our customer and technical support staff will be at your service 24 hours a day, 7 days a week, which is why even if you open a ticket during legal holidays, you will invariably receive a lightning-fast response, which will include the answer to an enquiry, the solution to a problem or the information needed to resolve an issue yourself – in case there’s something that you have to do on your end. If you use our services, you won't ever need to waste a whole day awaiting an answer like you would with other web hosting companies.