A live chat is one of the channels of communication supplied by some web hosting providers as a part of their support services. Depending on the service provider, the chat is used for billing, pre-sales and/or technical support. This method of contact is faster compared to a support ticket and it makes it less likely to misunderstand or misspell anything in comparison to a phone call with a representative. Furthermore, if the issue that you have requires some time to be examined and taken care of, you will be able to do something else in the meantime rather than just waiting, as you would have to do when you call. You can also use a live chat support service for free provided that you have Internet access even if your website hosting provider is situated in another country and they do not have a local telephone number you can call.

Live Chat Support in Website Hosting

Together with the telephone and ticket support, we offer live chat support as well. You are able to contact us every day, including weekends and holidays, and we will give you more info about the website hosting that we offer in case you are not among our customers yet, or about general and billing questions in case you already have an account. Although for entirely technical issues you have to open a trouble ticket to our technical assistance team, since such issues will need more time to be dealt with, you may still contact us on the live chat for some tech info. For instance, we can assist you to set up an email address in your e-mail client or troubleshoot a number of issues, saving you lots of time. Even when our telephone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

The live chat support service that we supply is online every day, even on holidays and weekends. It is the perfect way to learn more about our semi-dedicated servers in case you do not have an account yet or to have an issue resolved if you are a client and our customer care representatives will help you instantly no matter what time of the day you join the chat. If you are hesitating which package is better for your sites, in case you need a piece of advice whether you should obtain a certain upgrade and how to obtain it or if you have problems installing an e-mail account on your computer, you will be able to get in touch with us and we'll give you the required info right away. Our live chat is online even after our phone lines are off for the day, which means that if you have an account with us, you can rest assured that you will always find timely help with any question or trouble that pops up.