There are different ways to contact the web hosting company whose services you are using, but the one that you’ll always find no matter which company you opt for is a ticketing system. It’s the least complicated form of correspondence for a number of reasons. In the event that no technical support staff member is free at the moment and they’re all occupied, a telephone call may not be responded to, but a ticket will always hit home. Plus, you can copy & paste large bits of info without worrying about typing errors, and in case a specific problem requires more time to be solved or a number of responses have to be exchanged, all the information will be in the same place, so either party can always see the comments added by the other one. The drawback of using tickets to get in touch with your web hosting provider is that they are often separate from the hosting platform, which implies that if you have to provide information or to follow instructions, you’ll have to use no less than two separate interfaces and this number may grow if you’d like to administer several domains. On top of that, lots of web hosting providers reply to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time while awaiting a response.

Integrated Ticketing System in Website Hosting

The ticketing system that we use for our website hosting isn’t separate from the web hosting account. It’s part of our fully featured Hepsia hosting Control Panel and you’ll be able to access it at any particular time with just a few clicks of the mouse, without the need to leave your hosting account. The ticketing system offers a quick-search field, which will help you track down the status of any ticket that you’ve already submitted, if needed. Besides, you can read knowledge base articles that belong to different problem categories, which you can choose, so you can find out how to handle a particular problem before you actually submit a ticket. The ticket response time is no more than 60 minutes, which goes to say that you can get timely assistance whenever you need one and in case our help desk support staff suggests that you should do something within your hosting account, you can do it momentarily without needing to sign out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

The ticketing system that we are using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers, which goes to say that you won’t require another platform to touch base with our client care staff – you can do it on the spot in the event that you come across a complication. Submitting a new ticket takes a few clicks and finding an older one is just as simple. Using our smart search filter, you can quickly track down any ticket that you’ve sent in the past. You can post a ticket at any point in time since our customer care team members are on duty 24 hours a day, 7 days a week and answer in less than sixty minutes, although it seldom takes that much to receive assistance. With the Hepsia Control Panel, you’ll have everything in a single place and you can forget about logging in and out of two or more platforms to resolve a simple problem.