The access to the customer and tech support that a website hosting company offers will tell you a lot about the services that they provide too. In case you're allowed to use just emails and tickets, you have most likely discovered some reseller not the actual web hosting provider. If this is the case, you may have to wait for several days so as to get an issue resolved as the reseller may not be checking their communication regularly or they may need to consult with the real web hosting company for further help. When the provider offers you different means of communication with short response time that are available at any moment, they're most likely the top provider, not only a reseller. So you'll benefit from well-timed assistance and quality support as they'll have instant access to the servers where your account is. Whatever the trouble - technical or sales, it's always much better to be able to communicate with your web hosting company directly by using your favourite way of communication.

24/7 Customer Support in Website Hosting

We acknowledge the importance of getting assistance right away, that's why our website hosting services come with 24/7 tech support along with several ways of communication. In case you do not have an account yet, you can easily give us a call or come on our live chat and talk to a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up ordering a service which you can't use. In case you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel in case the issue is entirely technical or it requires further analysis. Unlike the vast majority of suppliers on the market, we answer to all of the tickets within an hour, so you will not need to wait for a whole day. Our support services can be used round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

You will be able to try out our support services even before you purchase a semi-dedicated server account from us since we have telephone and live chat support for pre-sales, billing and basic queries. Our representatives will assist you to find the best plan or supply you with details about our servers, in order to verify whether the system requirements for your websites are met. In case you're a current client, you can also contact us through electronic mail or through our ticketing system, that can be accessed from the Hepsia website hosting Control Panel. We warrant that every time you use any of these two methods of correspondence, you will get a reply within no more than an hour and that’s 24/7, including weekends and public holidays. If you have used the web hosting services of other companies, even large ones, you will be able to compare the reply time since it ordinarily takes a whole day for them to address a ticket.

24/7 Customer Support in VPS Servers

Each and every VPS server plan that we offer features 24/7 customer and tech support, which means that if you experience any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you're able to contact us at any time, even holidays and weekends. For your benefit, we provide different methods of communication - phone support with a couple of local numbers around the world, live chat, emails plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complex tech problems since it will be easier to keep track of what is going on. The maximum guaranteed response time for all the e-mail messages and tickets is an hour, yet it hardly ever takes that long to get assistance. If you acquire the Managed Services upgrade that we provide, our admins will also support you with any kind of third-party software matters.

24/7 Customer Support in Dedicated Servers

If you buy a dedicated server through our company, you are able to contact us at any time using different channels and the max time that you will need to wait for a reply is up to one hour, so you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 regardless of whether it is a holiday or a weekend and we can support you with anything related to the applications that are pre-installed on your server. To get in touch with us about a technical issue, you can open a ticket via the Help section of your billing Control Panel or you could send us an email message. In case you have any kind of basic questions or you would like to know more about our web hosting services before you order, you may also use our live chat or you could call one of the local phone numbers that we have in various countries around the world. If you need support for third-party software that you are unable to set up or manage efficiently, you'll be able to add the Managed Services upgrade to your plan and our sysadmins will assist you.