Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • You can find nearly all the answers to your questions in the user–friendly Help section included in your Online Control Panel. It features an ever–expanding database with frequently asked questions and detailed educational articles prepared by our seasoned technical support staff.

  • Top quality support service
  • Educational Video Clips

  • For those of you who prefer to discover how to sort out a common problem by watching an educational video, we have added a selection of video tutorials to our Online Control Panel. All the videos are brief and easy to grasp. They offer step–by–step presentations of various web site management operations.

  • Intuitive help center
  • A 60–Minute Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24/7/365 client care service with a 60–minute support ticket response guarantee. A team of experienced technicians will be at your disposal to respond to all the queries that you might have. During off–peak hours, a reply will be supplied in even less than 20 minutes.