Technical Support Channels
A 60–Minute Response Time Guarantee
We provide a 1–hour response time warranty for any trouble ticket or email that you send to our technical support staff. We will speedily respond to all common enquiries and forward right away the issue to our administrators if further assistance is required. If you make use of the Managed Servers package, we will carry out any of the included server management services at a time that has been agreed upon beforehand.
An Exceptional Customer Care Service
Should you need any assistance working with our Online Control Panel or with any of the applications that we have preinstalled on the dedicated server on your behalf, do touch base with our tech support team at any time through the ticketing system. Furthermore, if you require assistance administering your dedicated server, you can order the Managed Servers package, that includes Operating System updates on a weekly basis, problem troubleshooting and software installation services, server monitoring and restarting services, data backup hard disk space, etcetera.
An Easy–to–Navigate Help Section
We have provided the Online Control Panel with a detailed knowledgebase, which offers detailed explanations of all its features and functionalities. Furthermore, we have created detailed video tutorials that will further show you how to carry out a given action or resolve a typically encountered problem. The instructional articles and the tutorial videos are easily accessible from every section of the Online Control Panel via the Help and Videos buttons located in the top right corner.